Terms & Conditions

Who we are

This app is operated by the Akhil Bhartiya Agrawal Sammelan (established 1975), called the Sammelan, we or us in these terms, from its office at the address given under Contact us below.

Accepting these terms

By continuing past the mobile-number screen, claiming your account, applying for or upgrading a membership, or making a payment through the app, you agree to these terms and to the privacy notice, which forms part of them. The app has no separate box for accepting these terms — using it is your acceptance.

If you do not agree, please do not use the app. These terms are a legally binding agreement between you and the Sammelan.

Who may use the app

To use the app you must:

• be at least 18 years of age;
• be a member of the Sammelan, or be applying for membership through the app; and
• be able to enter into a legally binding contract under the Indian Contract Act, 1872.

Membership of the Sammelan is governed by its constitution, bye-laws and membership rules (the Membership Rules), which the office provides on request. Where these terms and the Membership Rules differ on a membership matter, the Membership Rules prevail.

Your account

You sign in with your mobile number and a one-time code sent to it. Keep your details in the app accurate and up to date.

You are responsible for everything done through your account. Never share the code with anyone, and do not let anyone else sign in as you. If you believe someone else has used your account, tell the office at once using the contact details below.

Each person may hold one account. Where the app links your spouse's record to yours, the link remains the responsibility of the member who created it.

Membership and tiers

You can apply for any membership tier shown in the app, or upgrade to a higher one. The fee for each tier is shown in the app; benefits, eligibility and tenure follow the Membership Rules and may be revised by the Sammelan from time to time.

A membership or upgrade becomes active once your payment is confirmed. Approval of any application or upgrade remains at the discretion of the Sammelan, in accordance with the Membership Rules.

Payments

Online payments through the app are processed by PayU Payments Private Limited (PayU) on its own secure page. By paying online you also agree to PayU's terms of use and privacy policy, available on PayU's website. The Sammelan does not collect or store your card, UPI or bank credentials — PayU handles payment data under its own terms and the rules of the Reserve Bank of India.

Where a membership is paid by bank transfer or cash deposit, the payment is recorded once the office confirms it. All amounts are in Indian Rupees and include applicable taxes unless stated otherwise. The Sammelan may revise fees for the future; a change never affects a payment already made.

After a successful payment your receipt is available under My credentials in the app. An online payment shows as active in the app once it is confirmed; where the office confirms a bank transfer or cash deposit, an SMS is also sent to your mobile number. Where a payment qualifies for a certificate under Section 80G of the Income Tax Act, 1961, the office issues it in its normal course. If money has left your account but the payment does not show as successful in the app, contact the office with the transaction reference.

Refunds

Membership fees are payable under the Membership Rules. Unless the Membership Rules or the app say otherwise at the point of payment, a fee is not refundable once the membership or upgrade has become active.

If the Sammelan declines your application or upgrade, the full fee is refunded to the original payment method. A verified failed or duplicate payment is refunded the same way: the refund is initiated within 7 working days of verification, and your bank typically takes a further 5–10 working days to show it.

To request a refund, write to the office with your name, Member ID, mobile number, the transaction reference and the reason.

Using the members' directory

The directory exists to help members of the Sammelan reach one another for community, social and organisational purposes. Seeing other members' details is a privilege of membership, and is subject to what each member has chosen to reveal.

You agree not to:

• copy, download, scrape or compile member details in bulk, by any means;
• use members' contact details for unsolicited marketing, bulk messaging, political campaigning or commercial solicitation;
• share, sell, publish or pass member details to anyone outside the Sammelan;
• use the directory to harass, threaten, defame, stalk or discriminate against anyone;
• try to reach details a member has chosen not to reveal to you;
• create a false identity, impersonate anyone, or misrepresent your membership or office;
• upload content that is unlawful, obscene, defamatory, infringing, or offensive to any community or religion;
• interfere with the working or security of the app, including by reverse engineering, introducing malware or probing for weaknesses; or
• use the app for any unlawful purpose, or one contrary to the objectives of the Sammelan.

You keep ownership of the details and photo you add. By adding them you allow the Sammelan to store and show them within the app and use them for its organisational purposes, in line with your visibility choices and the privacy notice. Details you add about your spouse or family must be added with their knowledge and consent.

Intellectual property

The app, its design and code, the Sammelan's name and emblem, and all content created by the Sammelan belong to or are licensed to the Sammelan and are protected by copyright and trademark law. Do not use the Sammelan's name or emblem, or the app's content, outside the app without written permission.

Suspension and closing your account

The Sammelan may suspend or end your access to the app, with or without notice, if it reasonably believes you have broken these terms, the Membership Rules or the law, or if your membership lapses or is withdrawn.

You may stop using the app at any time. To close your account, write to the office using the contact details below — the app has no self-service option for closing an account. Closing your account does not by itself end your membership of the Sammelan; that is governed by the Membership Rules.

When your access ends, your right to use the app ends immediately. The sections on directory use, intellectual property, disclaimers, limitation of liability and indemnity continue to apply.

Disclaimers

The app is provided as it is and as available. We take reasonable care, but we do not promise that the app will be uninterrupted, error-free or free of viruses, or that the member details in the directory are accurate, complete or current — members enter those details themselves.

The Sammelan is not a party to any dealings, transactions or relationships between members that arise from contact made through the directory.

Limitation of liability

To the fullest extent the law allows, the Sammelan and its office-bearers, committee members, employees and volunteers are not liable for any indirect, incidental, consequential or special loss, or for loss of data, arising from your use of the app.

In any event, the Sammelan's total liability to you under these terms is limited to the amount you paid through the app in the twelve months before the claim, or ₹1,000, whichever is greater. Nothing in these terms limits a liability that cannot be limited by law.

Indemnity

You agree to indemnify the Sammelan and its office-bearers, committee members, employees and volunteers against any claim, loss, liability or expense (including reasonable legal costs) arising from your breach of these terms, your misuse of member details, or any content you add.

Grievance Officer

Under the Information Technology Act, 2000 and the rules made under it, complaints about the app or its content are handled by the Grievance Officer, reachable at the office contact details below.

We acknowledge a complaint within 24 hours and aim to resolve it within 15 days of receiving it.

Changes to the app and to these terms

We may change, suspend or withdraw any feature of the app at any time.

We may also revise these terms. When we do, the new version appears on this page with a fresh date at the top, and we tell members about any important change in the app or by SMS. Continuing to use the app after a change takes effect is acceptance of the revised terms.

Governing law and disputes

These terms are governed by the laws of India. Unless the law provides otherwise, the courts at Delhi have exclusive jurisdiction over any dispute arising from these terms or the app.

Before starting any legal proceedings, you agree to first raise the matter with the Grievance Officer and allow 30 days for it to be resolved.

General

The following also apply:

• These terms, the privacy notice and the Membership Rules together form the whole agreement between you and the Sammelan about the app.
• If any part of these terms is held invalid, the rest continues to apply.
• If we do not enforce a provision at some point, we may still enforce it later.
• You may not transfer your rights under these terms. The Sammelan may assign them to a successor body.
• These terms are available in English and Hindi. If the two differ, the English version prevails.

Contact us

For any question about these terms, or to close your account, write to the Sammelan office:

Akhil Bhartiya Agrawal Sammelan
83, Model Basti, Park Road, Karol Bagh, Delhi 110055
+91 7065999977
info@agrawalsammelan.com